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external stakeholders in mind is vital. A majority of organizations have vision, mission and value statements, but can you recite these foundational documents? If you, as the leader of the organization, do not know these foundational principles, why should the workforce know or support them? It is your responsibility to demon- strate a strong commitment to the above principles and set expectations that not only promote quality, but also performance excellence. As the leader, you not only set the standards for your leadership team to follow, but you also create the passion that drives others in the organization to ensure success of the program. Ensure your QI program achieves a high level of performance and customer service and has a strategic plan to meet the metrics of your KPIs. The plan should focus on delivering safe and high-quality care. This should be a plan that is used regularly and not gathering dust on the shelf. Your QI team should also make needed changes and updates on an annual basis, ensuring your KPIs are still meeting the goals of the organi- zation. With the transformation of our career feld, we must now, more than ever, prove our value to the customers we serve. Having high patient satis- faction, positive patient outcomes and getting patients where they need to go is paramount to the future and sustainability of EMS. The continued success of your QI program solidifes your organization's journey toward excellence. Chris Cebollero, NREMT-P, is chief of EMS for Chris- tian Hospital in St Louis, MO. He is host of the "EMS Leadership" podcast, host of EMS World's "The World of EMS" podcast and a member of the EMS World editorial advisory board. Be part of the national dialogue about pressing issues facing EMS leaders. Join the National EMS Management Association at nemsma.org. For More Information Circle 24 on Reader Service Card 1601 W. Deer Valley Road, Phoenix, AZ 85027 • www.knoxbox.com • info@knoxbox.com Knox ® MedVault ® Drug Locker P r o t e c t y o u r D e Pa r t M e n t, S ta f f a n D I n V e n t o r y • neW – Two Sizes Available • Know Who Accessed Narcotics & When • neW – WiFi Remote Administration • Narcotic Access Control & Accountability 800-552-5669 • knoxbox.com r e D u c e e x P o S u r e t o n a r c o t I c S t h e f t For More Information Circle 23 on Reader Service Card E vErgladEs U nivErsity E vErgladEs U nivErsity.EdU Boca | Sarasota | Tampa | Orlando | Online 888.854.8308 CriSiS & DiSaSTer MaNaGeMeNT BaChelOr'S DeGree iNCluDeS: • Community Disaster Mitigation and Recovery • Emergency Preparedness and Response • Crisis and Disaster Psychology Additional Degrees Offered: Bachelor's Master's