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VEHICLE OPERATIONS our success in light of this incident? After careful consideration we decided to tell our story to emphasize our processes. We acknowledge that despite the training, philosophy, key message reinforcement and wholesale buy-in to the culture of safety, quite simply, accidents do happen. Over the next few weeks we will follow our own processes and validate that learning where necessary occurs to make our day and our most important assets—our staff—safer. The dedica- tion and continued perseverance of RAA staff in the face of adversity is a testament to the program's strength. We wish to thank all those who took care of our crew and sent well wishes during this difficult day. REFERENCES 1. U.S. Department of Labor, Bureau of Labor Statistics. Injuries, Illnesses and Fatalities, www.bls.gov/iif. 2. U.S. Department of Health and Human Services, Centers for Disease Control and Prevention. Emergency Medical Services Workers: Injury and Illness Data, www.cdc.gov/ niosh/topics/ems/data.html. 3. NASA. Aviation Safety Reporting System (ASRS), http:// asrs.arc.nasa.gov. Bryan S. McRay, MBA, has been involved in EMS for 24 years. He graduated cum laude from the University of Richmond with a degree in emergency services man- agement and a minor in emergency management and homeland security. He has a master's degree in business administration–public administration from Columbia Southern University. He has experience in both volunteer and career agencies. He served in leadership positions within the volunteer ranks. He is now the safety and risk director for Richmond Ambu- lance Authority and continues to serve on numerous local, regional and state committees dedicated to EMS, EMS health and safety, and disaster planning. Rob Lawrence, MCMI, is chief operating offcer of the Richmond Ambulance Authority. Before coming to the U.S. in 2008 to work with RAA, he held the same posi- tion with the English county of Suffolk as part of the East of England Ambulance Service. He is a graduate of the Royal Military Academy Sandhurst and served in the Royal Army Medical Corps. After a 22-year military career in many prehospital and evacuation leadership roles, Rob joined the National Health Service, initially as the commissioner of ambulance services in the East of England. He later served with the East Anglian Ambulance Service as director of operations. He is also a member of the EMS World editorial advisory board. Dan Fellows, who has served 17 years with the Rich- mond Ambulance Authority, has accumulated 24 years of emergency vehicle maintenance and design ex- perience. In his tenure at RAA he has designed and implemented solar panel systems for feet ambulances as well as re-engineered the idle-off heat and air con - ditioning system. He is also a licensed Virginia state inspector, Stryker, Excellance and Ford factory-certifed technician. In his spare time, Dan is a published fction author and author of the Common Sense EMS Fleet Maintenance Guide. Download the tablet edition of EMS World Magazine or visit www.emsworld.com/11313705 to watch a video of Dan Fellows' recent visit to the Excellance manufacturing plant where he followed the construction process of an RAA vehicle and the build phases that take it from raw material to the mission-ready final product. ENSURE YOUR TEAM IS PREPARED FOR THE FUTURE OF EMS. Get your team the training they need to improve patient satisfaction. Principles of Ethics and Personal Leadership teaches: Ethical Decision Making Personal Accountability Service to Patients Find out more at www.naemt.org For More Information Circle 38 on Reader Service Card 36 APRIL 2014 | EMSWORLD.com EMS_26-36_CoverReport0414.indd 36 3/13/14 2:40 PM