VEHICLE OPERATIONS
the SRD of the problem and a plan for
improvement is considered.
From the first time the employee
comes in contact with this system RAA
management emphasizes the black
box is not there for punitive reasons.
The vehicle operator monitoring system
as a whole is designed to create safer
vehicle movements. Accrued points
are not a bad thing in all cases. New
employees are told points are an accept-
able alternative to not stopping hard for
the red light and then hitting a van full
of nuns taking the orphans to Christmas
dinner. Employees are quick to report any
significant point accruals. They often self-
report the problem before any corrective
actions are taken.
Another positive aspect is in case
of a vehicle contact the system is the
only contemporaneous witness. RAA is
able to rapidly retrieve information about
how the ambulance was performing at
the moment of impact. The capacity
to retrieve telemetry from the vehicles
at any time has been beneficial. For
example, there was one vehicle contact
where the ambulance and a second
vehicle struck during a call. The driver of
the other vehicle claimed there were no
turn signals activated. The police officer
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32 APRIL 2014 | EMSWORLD.com
EMS_26-36_CoverReport0414.indd 32 3/13/14 2:39 PM